Coaching to Improve Performance

Talking to an employee about a poor performance doesn’t have to be a difficult conversation. Learn to use a model that reduces missteps. Gain insight into other key techniques that engage the employee and encourages positive action.
Length: Half day

Workshop Outline

• What is Performance Management

• Contemporary versus Traditional Practices

• Supervisors’ attitudes that help and hinder performance conversations

• The difference between coaching, counseling, and discipline

• How to define a performance problem

• The three causes of performance problems and their solutions

• The steps in a coaching conversation

• What to do when the employee refuses to acknowledge a problem

• The details: A conversation checklist so you don’t miss anything

Participant Take Aways

Participants will feel more confident in their ability to work with an employee to resolve performance issues. Participants will be able to:

• Explain the difference between coaching, counseling, and discipline.

• Describe the three causes of performance problems.

• Use a 4-step process to guide a coaching conversation to a successful conclusion.

• Practice "getting to agreement" when addressing a performance issue.